Returns Policy
Returns & Warranty
At Car Parts Queen, we offer a no quibble 30 days returns policy on all items no longer required – We understand that sometimes the parts you’ve ordered weren’t the offenders or you’ve decided to let your motor go to the big scrapyard in the sky!
Our returns address is: -
CPQ Components Ltd
Unit D11 Ropewalk, Ilkeston, Derbyshire, DE7 5HX.
When returning, please ensure that you leave us a note inside with your postcode and name, and we’ll sort the rest!
Refunds are processed within 48 hours of receiving.
Our returns address is: -
CPQ Components Ltd
Unit D11 Ropewalk, Ilkeston, Derbyshire, DE7 5HX.
When returning, please ensure that you leave us a note inside with your postcode and name, and we’ll sort the rest!
Refunds are processed within 48 hours of receiving.
1. My Item’s Arrived and It’s Not Correct, Yet I Provided My Vehicle Registration to You. What Happens Now?
Oh no! We rarely get compatibility wrong but if we do, that’s on us! If you’ve left us your vehicle registration when checking out or have spoken to us directly and we’ve confirmed that the item(s) will fit, we cover the returns cost!
Please reach out to us via the “Contact Us” page where we will provide a free-post returns label to send the good(s) back. We’ll do our utmost to find an alternative for you or provide a refund if applicable.
No printer? No problem! We can provide QR code alternatives to print in-store at a local Evri parcel shop from your mobile.
Please reach out to us via the “Contact Us” page where we will provide a free-post returns label to send the good(s) back. We’ll do our utmost to find an alternative for you or provide a refund if applicable.
No printer? No problem! We can provide QR code alternatives to print in-store at a local Evri parcel shop from your mobile.
2. My Item’s Arrived and I Thought It Was Correct but Didn’t Check with You or Give You My Vehicle Registration, What Happens Now?
It happens, no sweat! If you’ve ordered incorrectly, we will provide you with the best advice on how to return the good(s) to us. If you struggle with the returns process, we’ll offer you a returns label that will then be deducted from your refund.
3. I Live Local, Can I Drop My Parcel Off at Your Premises?
Please feel free to contact us if you’d prefer to drop off in person where we can arrange a day and time with you.
4. My Item’s Failed/Faulty, Where Do I Stand With Warranty?
We’re so sorry to hear this! We aim to supply top quality car/van parts from reputable sources based within Europe, however even the very best parts can fail sometimes. Please contact us via the “Contact Us” page explaining the fault, and where it’s applicable a picture of the fault. Under certain circumstances we may ask for proof of fitment via a reputable garage/mobile mechanic to be able to proceed with your warranty.
In cases where you’d prefer a refund, we ask that the good(s) are returned to us where we will cover the returns cost.
In cases where you’d like a replacement, we ask that you re-purchase with us so that you can get back on the road quickly. We will then provide you with a free post returns label to send back the faulty good(s) back to us for inspection and refund.
Please note that we only cover the cost of the items – Garage/parts labour is not included in our warranty as per our Terms & Conditions.
In cases where you’d prefer a refund, we ask that the good(s) are returned to us where we will cover the returns cost.
In cases where you’d like a replacement, we ask that you re-purchase with us so that you can get back on the road quickly. We will then provide you with a free post returns label to send back the faulty good(s) back to us for inspection and refund.
Please note that we only cover the cost of the items – Garage/parts labour is not included in our warranty as per our Terms & Conditions.
Have Questions?
If you’re still unsure about anything then you can check out our support page to learn more or contact our customer care team.