Shipping Policy

We offer free mainland UK delivery on all orders!?

At Car Parts Queen we aim to deliver your vehicle part(s) within 48 hours of placing an order with us (excluding weekends).

We dispatch goods same-day when orders are placed before 12pm Monday-Friday.

Need your order sooner? No problem! For £4.99 we will expedite your order delivering the next working day with FedEx (Monday-Friday). Simply choose the Expedited option at the checkout and we’ll ensure that your order leaves sooner.

Please be aware that we cannot guarantee next day delivery to “out of areas” such as Northern Ireland, Highlands, Isles, Jersey, Guernsey & some areas of Scotland. Please contact us if you’re unsure!

We use a variety of couriers such as Evri, Royal Mail & FedEx, whereby all of them are fully tracked - Every weekday we update your sale by 5pm where you will be notified via email and/or mobile so that you can track your order effectively.

It happens to the best of us.

Please contact us via our “Contact Us” page as soon as possible where we will do our utmost to change the delivery information. Please note however, if you have received a dispatch notification from us, we sadly cannot change the delivery information at this stage. In cases like this, we recommend that you divert the parcel to a parcel shop for pick-up.

No sweat! All couriers we use give you plenty of options to have your goods left with a neighbour, a safe place or at a local parcel shop.

All couriers will re-attempt delivery up to 3 times before sending the order back, therefore please keep a close eye on your tracking details and if required, you can pick to have your goods left elsewhere.

Those pesky couriers! We know how frustrating it is when you’re in desperate need of your car parts. If your order is a couple of days later than expected, please do reach out to us via the “Contact Us” page where we will get our broom out and give them a little push! If in the unfortunate event that the delay has occurred due to the parcel being lost or damaged, we will provide you with the option to have the order re-shipped or cancelled at lightning speed.

We see our service right through to the very end!

Darn! While we do our utmost to package our parcels with care and attention, some people like to use parcels as footballs. Please contact us directly and kindly provide us with a couple of images of the damage, internal packaging and the postage label on the top of the box and we will sort the rest, whether that be a replacement order or a refund. We aim to resolve issues within 48 hours of being informed, because we understand the importance of needing your vehicle parts ASAP.

Yes, we can! Please reach out to us directly via help@carpartsqueen.co.uk where we will provide you with a quote and several delivery options tailored to your requirements.