Support
Frequently Asked Questions
If your vehicle year falls within the year range shown in the product title, you're off to a good start. Always check the product description for any variants. If you're unsure at all, drop us a message via the Contact Us page with your vehicle registration and what you need — we'll confirm compatibility for you. You can also leave your registration at checkout and we'll check before dispatch.
We only supply parts we'd feel comfortable fitting on our own vehicles. We source from trusted, reputable suppliers within Europe and the UK who are leaders in their field. If a part does fail within our 3-year warranty period, we'll investigate and offer a replacement or refund — no fuss.
Orders placed before 12pm Monday–Friday are dispatched the same day on a 2-day service (free delivery). Need it sooner? Upgrade to next day delivery for £4.99. Please note, delivery does not include weekends. Out-of-area postcodes (IV, PO, BT, AB) can take 3–5 days.
Contact us via the Contact Us page as soon as possible and we'll do our best to update it. If your order has already been dispatched, we're unable to change the address — in that case, we'd recommend diverting the parcel to a local parcel shop for collection.
All couriers we use give you options to leave your parcel with a neighbour, in a safe place, or at a local parcel shop. They'll also re-attempt delivery up to 3 times before returning the order, so keep an eye on your tracking.
Reach out to us via the Contact Us page and we'll chase it up. If the parcel has been lost or damaged in transit, we'll get a replacement shipped or a refund processed quickly.
Contact us directly and send over a couple of photos of the damage, the internal packaging, and the postage label. We aim to resolve issues within 48 hours and will arrange either a replacement or refund.
Yes! Email us at help@carpartsqueen.co.uk and we'll put together a quote and delivery options tailored to you.
We offer a no-quibble 30-day returns policy on all unwanted items. Simply return the part unused, in its original packaging, with your name and postcode included. We'll process your refund within 48 hours of receiving it. Our returns address is: CPQ Components Ltd, Unit D11 Ropewalk, Ilkeston, Derbyshire, DE7 5HX.
That one's on us. Get in touch via the Contact Us page and we'll provide a free-post returns label. We'll either find a suitable alternative or issue a refund. No printer? No problem — we can send a QR code to use at a local Evri parcel shop.
Not a problem — it happens. Get in touch and we'll advise you on the best way to return it. If you need help with the returns process, we can provide a label that will be deducted from your refund.
We're sorry to hear that. Contact us via the Contact Us page, describe the fault, and include a photo where possible. Under certain circumstances we may ask for proof of fitment from a qualified garage or mechanic. If you'd like a refund, return the part and we'll cover the postage. If you'd prefer a replacement, re-purchase so you can get back on the road quickly, and we'll issue a free-post label to return the faulty item for inspection.
Please note — labour costs are not covered under warranty, as per our Terms & Conditions.
Need To Get In Touch?
We’re here to help with any questions about parts, orders, or support. Whether you prefer email, phone, or social media, our team is ready to assist.